Navarro Roofing Sucks

Navarro Roofing Co Inc
3214 E Pennsylvania St
Tucson, AZ 85714
(520) 741-9232

Workmanship is Shoddy, Leaks Galor, No Honor.

Do Not Use This Company.

Call and tell them they SUCK!

Navarro Roofing was hired by us to put a complete roof on our home. They were told to replace all old particle board as well as any water damaged plywood with new plywood. We paid for the wood and work but found out later that they did not replace all the particle board or five other soft spots caused by prior leaks on the old plywood. Next thing they did poorly was the application of the shingles as they started with crooked lines and at the north west corner of the roof the shingles overlay each other where only 2-3 inch strips of shingles are visible and looks very bad. In addition they improperly installed the roof valley gutters so that leaks are currently staining an open beam and wood ceiling in the family room and kitchen as well as the sheet rock in the dining room. We have had another roofing contractor out to look so we know what the problems are. They didn’t properly seal around the fireplace so we get additional leakage from that into the kitchen. They did a poor job on the split level roof area that we had to pay another contractor additional to stop the leaks on the front porch, an open wood ceiling. They slammed packages of shingles and tar paper down on the roof so hard that in one room the ceiling sheet rock was loosened. We had the Facia board replaced by Navarro and on the ends of the roof they used shorter lengths scabbed together instead of buying the proper full length 2×8s, So now we have sagging on the ends. To add insult to injury they then didn’t replace several of the roof vent covers so old roofing got into the bathroom fans and they had to be replaced. They also replaced one roof hood by bending an old metal sign and screwing it over the vent. Yes, we notified them of the problems and they have refused to correct the problems.

Navarro installed a 3-ply built-up roof system. 25# base layer with two 14# layers each layer hot-mopped. 90# wrap on parapet walls. New metal drip edge. Cut in two new skylights and replaced a third existing skylight. The interior square footage of our house is 1600 ft, plus large covered patio and a car port. One coat of roof emulsion and 2 coats white elastomeric roof coating.  Estimate: $7,100  Final cost was higher than estimate.

The initial call, estimate, and scheduling was excellent. They provided a paper on how to prepare our house and what to expect in terms of noise and smell. We rearranged our schedules to have the house ready and called in the morning to see when they would arrive. We were told between 7 and 7:30. They did not arrive and I was told that the crew had been sent to another job. They asked if they could do our house the following day. I agreed as long as I had some compensation for the inconvenience. There was a verbal agreement to compensate the installation of the two new skylights which were not in the original estimate. They were on time the next day. I needed to correct the placement of the skylights three times and they needed to return to finish cleaning the gutters, finish an open corner, reconnect conduit and free an electrical box that was tarred closed. The finished product is very good, so far, but they refused to acknowledge our verbal agreement and charged for the skylights.

Give a customer SOME consideration after a failure on your part!